Mohammad Farhan

Senior Information Technology Specialist @Orecx

Toronto, ON, CA

DEV/QA and Production installation of Call recording software for Callminer clients.• Installation, configuration and maintain Call recorders for Callminer clients based in North America.• Installation and configuration and maintain screen recorders for Callminer clients based in North America.• SKILLS: Audio and screen recording, Avaya DMCC, Avaya AES, Tomcat server, port mirroring, firewall, sql server, mysql, mariaDB, linux, CentOS7, windows server, AES, TSAPI, JTAPI, CTI, Integration with Pbx like Genesys, Avaya, Cisco, SIPREC, Port Mirroring, Audio Codes SBC, API, layer 2 switch, external API application, centOS Linux VM, VMware, windows server. centOS firewall, Tcpdump, Wireshark, SFTP server, CTI, WFM, NICE. ITIL, CTI connectors (Avaya, Cisco, Genesys, Mitel, Shoretel, CUCM, RtConn, Call mining, Metadata mining, Jira, Service Now).• Building servers from scratch, testing, analysis until it’s in production• Expert in Audio and screen recording of call center environment, Avaya dmcc stations, Avaya AES, tomcat server, port mirroring, Orecx call recording, firewall support, sql server, mysql, mariaDB, • layer 2 switch, external API application, centOS Linux VM, VMware, windows server. centOS firewall, tcpdump, wireshark, SFTP server, CTI, WFM, NICE. ITIL• CTI connectors(Avaya, Cisco, Genesys, Mitel, Shoretel), • SSL certificates installation, SAML, SSO,Radius, Active Directory, SQL database queries, server, vm ware.• Avaya certificate installation BSM, LSP and SMGR.

Dalhousie University

Master's degree, Internetworking