Mohammad Faizi
L2 Support | Production Support (Banking, FinTech Application) | Java based Application Support | Sql | Linux/Unix | Splunk | Automation | PowerShell
- Role
- Sr Application Support Engineer at Material
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mohammad Faizi
Experienced Application Support Engineer with a demonstrated history of working in the…
Experience
Sr Application Support Engineer
Jan 2025 — Present · Gurugram, IN
Provide Level 2 and 3 support for a mix of enterprise and line-of-business applications, both client and internally facing.Establish the root cause for service disruptions and escalate to the relevant engineering team or vendor.Monitor application performance, including the set-up and configuration of monitors, determining thresholds, and configuring alerts, and designing and maintaining dashboards for both the team and key stakeholders.Follow best practices for change management, including authoring change requests and presenting them to the CAB as needed.Optimize operational and maintenance processes through integrating new technologies and capabilities.Ensure support requests are resolved in a timely fashion.Analyze logs, traffic flow and configuration data on a periodic basis to detect and address any anomalies or opportunities to optimize.Develop scripts for automation, monitoring, and oversight (PowerShell, Python).Consult with internal software engineering teams, vendors, internal users, and clients to improve application performance and/or add functionality.Document processes, incident triage, actionable bugs, and suggestions (Confluence, Jira)Maintain a record and road-map for configuration changes and scheduling application updates.
Education
Vishveshwarya Institute Of Engineering And Technology
Bachelor of Technology - BTech
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