Mohammad Faisal
Analyst | Product Support | B2B SaaS | FinTech | AI | | API | Application Support | Customer Success| Account Management | Analytics| BI Tools
- Role
- Product Support Analyst at Investment Software Group
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mohammad Faisal
Dedicated and solutions-driven Support Analyst with hands-on experience in SaaS environments and Application Support, excelling in CRM systems, customer service, escalation management, and root cause analysis, with a track record of resolving complex application issues efficiently. Proven ability to lead crossfunctional teams, train internal staff, and implement support process improvements. Known for meticulous auditing, strong communication skills, and a proactive approach to resolving complex technical issues. A reliable team player with natural leadership qualities and a strong work ethic.
Experience
Product Support Analyst
Apr 2026 — Present
helped me get this job
Education
Maharshi Dayanand University
Bachelor of Technology - BTech
The Doon Valley Public School
senior secondary, PCM
2012 — 2016
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