Mohammad B.
The University of Texas at Dallas \'22
- Role
- Information Technology Quality Assurance Analyst at Citi
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Mohammad B.
Team player with an analytical bend to problem-solving and delivering under high-stress…
Experience
Information Technology Quality Assurance Analyst
Jun 2022 — Present · Irving, TX, US
Enhance system reliability and monitoring by leveraging observability tools to detect and resolve backend infrastructure issues proactively.• Implement automated alerting and logging solutions to improve incident detection, response time, and overall system stability.• Drive API migration and infrastructure upgrade projects, collaborating across engineering, operations, and business teams to ensure seamless transitions.• Manage UAT environments and testing strategies to mitigate risks, improve deployment readiness, and ensure production stability.• Lead incident response and escalation processes, coordinating efforts across multiple teams to minimize downtime and enhance system resilience.• Optimize testing workflows and validation processes to improve efficiency and ensure accuracy in deployments.• Facilitate cross-functional communication, ensuring alignment between technical and business stakeholders on system updates, testing strategies, and infrastructure improvements.
Education
Naveen Jindal School of Management, UT Dallas
Bachelor of Science - BS, Information Technology
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