Mohammad
Experienced Product Support Engineer | Expert in Troubleshooting & Incident Resolution | Proficient in [Linux,SQL,Kibana,Grafana,ITIL,autosys,Shell scripting] | Dedicated to Ensuring System Stability & Efficiency\"
- Role
- Product Support Engineer at LeadSquared
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohammad
Having around 2+years of IT experience as a Maintenance and Production Support Engineer of software applications. An astute professional with UNIX, Oracle, and Shell Scripting. Good exposure to GREP, AWK and SED concepts. Responsible for providing support at L1 & L2 level depending on the priority. Extensively worked on FTP, SCP and SFTP commands. Writing SQL queries as per the business requirements. Having Good knowledge of Crontab command. Core competencies include Problem, Change, and Incident Management.Worked on WinSCP and MySQL Workbench. Having good knowledge of the ITIL process Implementation of Documents according to the client’s requirement. Providing production support to applications and maintaining the SLA. Monitoring tools like Grafana, And Kibana Having hands-on working experience on Jira, Asana and BMC Remedy Tool ticketing tools. Good explorer in logs tools used Kibana and checking container logs. esolving skills. Interested in learning new technologies and techniques.
Experience
Product Support Engineer
Sep 2024 — Present · Bengaluru, IN
Education
Sri Krishnadevaraya University
B com
2018 — 2021
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