Mohammad bin Sayeed
WS Administrator L1 (CIS) | Certified Ethical Hacker v12 |
- Role
- Cloud Administrator L1 - Cloud & Infrastructure Services IT Security at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mohammad bin Sayeed
IT Administrator at Wipro supporting enterprise healthcare environments, with hands-on…
Experience
Cloud Administrator L1 - Cloud & Infrastructure Services IT Security
Aug 2025 — Present · Hyderabad, IN
Deliver first-level enterprise IT support to end users through calls, chats, and emails, addressing hardware, software, and network-related issues in a global environment- Diagnose and resolve common technical issues including Wi-Fi connectivity, system performance, Outlook/Office 365, and application access, ensuring minimal user downtime- Support endpoint and system security by verifying antivirus updates, patch compliance, and adherence to organizational security best practices- Handle password resets, user access requests, and basic system configurations in accordance with IT security and access control policies- Log, track, and manage incidents and service requests in the ticketing system (ServiceNow), ensuring SLA compliance and appropriate escalation of unresolved issues- Document resolutions and contribute to the knowledge base to improve response times and operational efficiency- Operate in rotational 24×7 shifts to support global users, maintaining professional communication across all support channels- Collaborate with senior IT and infrastructure teams to escalate complex issues, assist with endpoint monitoring, and support stable IT operations.
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