Mohammad Arshad Ansari
Support Center Analyst @eSentire
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WORK HISTORY
Support Center Analyst @eSentire
Waterloo, ON, CA
Security Monitoring & Incident Response: Monitored Linux environments for security threats using SIEM tools (ServiceNow, SolarWinds), detecting and responding to security incidents in real time. Managed proactive threat hunting and vulnerability assessments to mitigate risks across client endpoint environments, reducing exposure and enhancing defenses.Endpoint Security & Compliance: Deployed and configured endpoint protection tools (CrowdStrike, Carbon Black, SentinelOne), ensuring compliance with client security policies and industry best practices. Led endpoint security initiatives and collaborated with vendors to resolve complex security issues.Incident Management & Troubleshooting: Provided rapid response to SolarWinds sensor-related incidents, troubleshooting and restoring system functionality while minimizing disruption. Managed support center tickets, providing clear updates for timely resolution.Continuous Monitoring & Availability: Monitored critical systems and services, ensuring uninterrupted service by responding promptly to incidents. Maintained system uptime and optimized performance through routine validation and troubleshooting.Cross-Functional Collaboration & Reporting: Collaborated with engineering teams, endpoint security vendors, and stakeholders to address security concerns, track issues via Jira, and ensure smooth resolution. Developed and maintained detailed documentation and client-facing reports to communicate incidents and solutions effectively.Team Development & Mentorship: Contributed to onboarding new team members by offering training on security tools and processes. Fostered a team-oriented culture, promoting efficient problem-solving and delivering high-quality support.
EDUCATION
Conestoga College
Postgraduate Degree, Applied Network Infrastructure and System Administration
Guru Nanak Khalsa College
HSC
M.H. Saboo Siddik College Of Engineering
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
St. Mary's High School
SSC
ABOUT MOHAMMAD ARSHAD ANSARI
Experience in analyzing information system needs, evaluating end-user requirements, designing custom solutions, and troubleshooting complex information systems. Comprehensive understanding & proficiency in LAN/WAN administration, server configuration, desktop support, technical procedure documentation, and client relations. Administered IT networks as part of the team engaged in managing, administering, and designing Windows Active Directory Domain Services. Highly resourceful in configuration and management of Server, and facilitated daily backup & restoring operations.Gained experience in High-level Implementation & Administration of Enterprise Systems & Data Center Technologies and providing prompt & timely 24x7 support to clients on various issues. Delivered network maintenance support and responded to outages during off-hour software deployments within established Service Level Agreements (SLAs). Excellent communication & interpersonal skills with proven aptitude in resolving complex networking, hardware, and software-related issues. If you wish to know more about my experience then please contact me at +14•••••••94 or you can email me at a••••••••@gmail.com.
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