Mohammad Arif Khan

About Mohammad Arif Khan

Seasoned technology and operations leader with 19+ yrs of proven track record in driving innovation and excellence in US health benefits solutions. Focused on leveraging cutting-edge technologies, strategic leadership, and cross-functional expertise to optimize benefits administration, enhance client satisfaction, and deliver scalable, cost-effective solutions. Seeking to utilize my expertise in technology transformation, P&L management, and stakeholder engagement to lead high-performing teams and shape the future of health benefits services at an executive level.\" Strategic Leader in Technology & Operations: Drove end-to-end client delivery for 200+ US health benefit clients, overseeing a $25 million revenue portfolio while ensuring alignment with business goals, contractual SLAs, and quality standards. Innovation & Automation Expertise: Spearheaded transformative initiatives in automation and process optimization, integrating advanced data analytics platforms (Alteryx, Talend) and RPA to enhance operational efficiency and client satisfaction Strategic Leadership & Executive Communication: Delivered high-impact communication and reporting to senior executives, providing actionable insights and performance metrics to optimize client experience and service quality. Experience in Operational Excellence & Risk Management, Change Management & Process Optimization, Cross-Functional Leadership & Team Development, P&L and Operations Leadership & Innovative Technology Transformation. Adroit with Comprehensive Benefits & HR Technology (Affordable Care Act (ACA), flexible spending accounts (FSA), health reimbursement arrangements (HRA), and HRBPO implementations)

Experience

1. Practice Director Leader of Technology for Us Health Benefits

   Wipro

   Apr 2022 — Present · IN

   Executive Leadership in Healthcare Technology: Spearheaded the end-to-end technology strategy and delivery for US health benefits, managing a portfolio of 200+ clients and overseeing the health benefits administration for 1,100 colleagues, ensuring operational excellence and client satisfaction. P&L and Strategic Operations Management: Led the P&L management for a multi-million-dollar portfolio, driving financial performance, optimizing resource allocation, and delivering consistent, high-quality results across product implementation, configuration, and ongoing operations. Comprehensive Benefits Administration Leadership: Directed all aspects of benefits administration, from product deployment and system configurations to ongoing client support, ensuring seamless service delivery for employee health benefits and compliance with regulatory standards. Stakeholder Management & Client Success: Cultivated strong relationships with key stakeholders, providing executive-level consulting and strategic direction to clients, fostering trust, and ensuring the alignment of technology solutions with business objectives. Conducted executive-level presentations, influencing key decision-makers with data-driven insights and tailored technology solutions.Innovation & Process Optimization : Championed the integration of cutting-edge technologiessuch as automation, analytics, and cloud-based solutions to streamline operations, reduce costs, and drive continuous improvement in health benefits administration. Operational Excellence & Team Leadership : Managed and developed a high-performing, cross functional team, driving collaboration across technology, operations, and client management functions to deliver optimal solutions and meet client expectations. Strategic Financial & Risk Management : Oversaw financial and risk management activities, including budget forecasting, cost containment, and service-level agreement (SLA) performance

Education

• APJ Abdul Kalam Technological University

  Post Graduate Diploma in Business Managements (PGDBM)

  2011 — 2014

• APJ Abdul Kalam Technological University

  Master in Computer Applications - MCA

  2002 — 2005

Skills

• Requirements Analysis
• Quality Center
• Sdlc
• Test Planning
• Db2