Mohammad Areeb

Technical Engineer @Carestream

Employer: Al-Hind Radiographic Traders• Installation and Setup: Installed and configured Carestream radiographic systems at client sites, ensuring proper setup per manufacturer guidelines.• Maintenance: Conducted routine system maintenance and performance checks to prevent downtime and ensure optimal equipment function.• Troubleshooting and Technical Support: Diagnosed and resolved hardware/software issues, providing timely technical support both remotely and on-site to ensure smooth clinical operations.• Client Relationship Management: Built and maintained strong client relationships, delivering personalized training, troubleshooting, and ongoing support to ensure satisfaction.• Documentation and Reporting: Maintained detailed logs of installations, maintenance, and client interactions. Compiled performance and work reports.• Inventory Management: Managed inventory of spare parts and tools. Coordinated procurement for timely replacements and upgrades.• Collaboration: Worked with sales, engineering, and support teams to relay client feedback and propose product enhancements.• Compliance and Safety: Ensured all activities adhered to company protocols, safety standards, and regulatory requirements.Additional Role: IT EngineerClient: JNMC Hospital• Managed the support and maintenance of 25+ Carestream systems, overseeing PACS/RIS, lab software access, and user access management.• Diagnosed and resolved network issues, and monitored server health to maintain seamless hospital operations.