Mohammad Amir Qureshi
Software Engineer @Samsung Electronics || Former Intern @Dobot || DTU\'21
- Role
- Software Engineer at Samsung Electronics
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Mohammad Amir Qureshi
Results-driven Software Engineer with 3 years of experience in scalable web and backend…
Experience
Software Engineer
Aug 2021 — Present · Delhi, IN
Designed and implemented a multi-channel customer support solution that increased customer satisfaction. By leveraging data analytics, transformed raw data into actionable insights, optimizing decision-making and improving the performance of customer support representatives. Additionally, led the design and optimization of an SSO authentication service, using the Single Source of Truth (SSOT) approach to centralize user, role, and permission management, ensuring secure and granular access control across platform microservices. Worked closely with contact centers to address real-world scenarios in the support flow, minimizing disruptions to daily operations.
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