Mohammadali Heydari

Sales Operations Supervisor @ECCO

London, GB

Supervise daily store operations, including staff coordination, task delegation, and performance monitoring to ensure smooth functioning and consistent customer experience.* Serve as a keyholder, responsible for store opening and closing, cash handling, and end-of-day financial reporting.* Achieve and exceed monthly sales targets and maintain high performance across key KPIs such as conversion rates, average transaction value, and UPT (units per transaction).* Manage inventory control, stock replenishment, and promotion rollouts, ensuring timely execution of campaigns and seamless visual merchandising.* Handle customer claims, product exchanges, and issue resolution, ensuring high customer satisfaction and retention.* Coordinate with area managers and support teams to cover other London branches when required, adapting quickly to different store setups and team dynamics.* Support new team member onboarding and provide ongoing coaching to improve product knowledge and sales performance.* Collaborate with cross-functional departments, including logistics and marketing, to align retail execution with brand goals.