Mohammad al-Diabat
IT Specialist @Freelancer.com
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WORK HISTORY
IT Specialist @Freelancer.com
Berlin, DE
Strategic Cloud Solutions: Designed and implemented secure cloud-based solutions using AWS and Microsoft Azure, significantly improving scalability and reducing client infrastructure costs by 25%- Business Process Automation: Automated routine IT processes through Python scripting and configuration management tools, increasing operational efficiency and reducing manual workload across diverse SME and startup environments- IT Infrastructure Management: Managed end-to-end system deployments, including Windows Server environments, network setups, and endpoint protection, for over 15 clients, ensuring robust IT infrastructure and business continuity- Cybersecurity & Compliance Consulting: Provided expert consulting on cybersecurity best practices, conducted vulnerability assessments, and guided clients in achieving compliance with critical data protection regulations (e.g, GDPR)- IT Service Optimization: Established and optimized helpdesk operations utilizing ticketing systems (Zendesk, Freshdesk), leading to improved support response times and enhanced client satisfaction- Digital Adoption & Training: Trained staff on essential software tools (Microsoft 365, Google Workspace) and IT policies, empowering teams and reducing recurring support tickets by 30%.
EDUCATION
Jordan University of Science and Technology
Good, Information Technology
Technische Universität Berlin
Master's degree, Management Information Systems, General
ABOUT MOHAMMAD AL-DIABAT
Management Information Systems (MIS) professional with a Master’s degree from Technische…
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