Mohammad Adnan
IT Graduate | Technical Support at Concentrix | Learning, Growing & Solving Problems
- Role
- Technical Support at Concentrix
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support
Jan 2025 — Present · Thane, IN
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions.Collaborate with internal teams to escalate and resolve complex technical issues.Deliver excellent customer service by understanding client needs and ensuring quick, efficient resolution.Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.Educate customers about product features, upgrades, and system best practices.Adhere to quality standards and performance metrics including response time, issue resolution, and customer satisfaction.
Education
KBC North Maharashtra University
Bachelor of Science - BSc
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