Mohamed Thaha

About Mohamed Thaha

Results-driven Web Operations Manager with 16 years of experience in the IT industry, specializing in Microsoft development and Web Operations technical L3 support. I have a proven track record of achieving results in time-sensitive and high-pressure environments. I have experience in successfully overseeing and leading teams across different locations to meet organizational goals and objectives. Demonstrated expertise in triaging application outages, troubleshooting, and coordinating with support groups to resolve issues promptly. Skilled in automating operations, monitoring web performance metrics, and ensuring operational readiness. Adept at leading teams, maintaining implementation plans, and partnering with stakeholders to proactively resolve operational challenges. Strong knowledge of ITIL processes, exceptional communication skills, and a positive attitude towards work.• Operate as the first line of defense to triage application outages, troubleshoot at an individual level, and coordinate with support groups to resolve production issues with minimal business outage• Automate health-checks to ensure operation readiness• Schedule job execution and validate data movement to all downstream applications.• Responsible for all operational aspects of the website, including new site setup and implementation, daily site maintenance, and issue resolution• Serve as the point contact person for implementation and operational issues that may arise with eCommerce websites, proactively partnering with IT to resolve them• Maintain the implementation project plan in coordination with partners, IT, and marketing teams, escalating areas at risk to management• Build AppDynamics/Splunk dashboards and reports to monitor and alert web site performance metricsCertifications:Professional Scrum Master PSM 1 - 2023Certified SAFe 6 Agilist - 2023Microsoft Certified: Azure Fundamentals – 2023AWS Certified Solutions Architect – Associate Level – 2017Big Data and Hadoop Developer - 2014Microsoft Certified Technology Specialist (.Net)- Web Applications - 2010

Experience

1. Service Delivery Manager

   G10X

   Nov 2023 — Present · IN

Education

• Prince Shri Venkateshwara Padmavathy Engineering College

  Bachelor's degree, Electrical and Electronics Engineering

  2003 — 2007

Skills

• Post-Production Support
• Web Development
• Technical Support
• Software Development Life Cycle (Sdlc)
• Asp.net Web Api
• Team Foundation Server (Tfs)
• Sql Tuning
• Github
• Language Integrated Query (Linq)
• Servicenow
• Team Leadership
• Javascript
• Continuous Improvement
• Algorithms
• Sql
• Asp.net
• Scrum
• Object-Oriented Programming (Oop)
• Entity Framework
• Visual Basic .net (Vb.net)
• .net Framework
• C#
• Web Services
• Asp.net Ajax
• Sql Server Integration Services (Ssis)
• Oil & Gas
• Bmc Remedy
• Windows Communication Foundation (Wcf)
• Stored Procedures
• Reliability Centered Maintenance
• Data Structures
• Microsoft Sql Server
• Asp.net Mvc