Mohamed Ibrez M e
Manager Customer Support @ Symplr | Ex Cognizant
- Role
- Manager, Customer Support at symplr
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohamed Ibrez M e
Cognizant has benefited from over four years of project management expertise, delivering initiatives centered on operational excellence, client delivery, and customer satisfaction. Certified in Microsoft Azure Fundamentals, the role contributed to seamless infrastructure support and troubleshooting within Azure environments. Collaborated with cross-functional teams to streamline service delivery and enhance operational processes. Over a decade of change management experience enabled the successful adoption of ITSM frameworks, fostering efficient practices in incident, problem, and change management. The organization leveraged strong leadership and adaptability to empower teams, maintain performance consistency, and drive client satisfaction across diverse regional and global engagements.
Experience
Manager, Customer Support
Jul 2025 — Present · Bengaluru, IN
As an L3 Customer Support Manager at Symplr, I lead the resolution of complex technical issues that go beyond standard support tiers, ensuring prompt and effective solutions for our customers. This role involves deep technical troubleshooting, collaboration with product and engineering teams, and continuous improvement of support processes.
Education
Adhiyamaan College Of Engineering
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
2008 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.