Mohamed Fahim Umar Lebbe
Operations Manager- Uk Regional Airports @ChangeGroup & Prosegur Change
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WORK HISTORY
Operations Manager- Uk Regional Airports @ChangeGroup & Prosegur Change
Lead operations at London Luton, East Midlands, and Newcastle airports, serving 25 million passengers annually. Manage a team of 45, including 4 direct reports, with full P&L responsibility for retail, online, and ATM operations. Develop and implement airport-specific strategies to enhance guest experiences and drive business growth.
EDUCATION
Gateway College, Colombo
Secondary Education
University of Bedfordshire
MSc, Marketing and Business Management
CIM | The Chartered Institute of Marketing
Professional Post-Graduate Diploma, Marketing Management
SLISJ, Zahira College and GMMS
Primary Education
SKILLS
ABOUT MOHAMED FAHIM UMAR LEBBE
Transforming Airport Retail & Customer Experience | Operations Leader | P&L Management | Growth StrategistWith over 16 years of leadership experience in airport, city center, and luxury retail operations, I specialize in driving business profitability, optimizing customer experience, and leading high-performing teams. From turning around underperforming locations to scaling multi-site operations, I thrive in high-pressure environments where strategy meets execution.Currently overseeing UK regional airport operations at ChangeGroup, I manage retail, online, and ATM services across multiple high-traffic locations, serving 25 million passengers annually. My leadership has directly contributed to EBITDA growth, operational efficiency, and seamless customer journeys.Key Expertise: P&L Management & Business Growth – Delivered double digit EBITDA growth and highly experienced in transforming underperforming retail businesses. Strategic Expansion & Innovation – Highly experienced in the launch of new airport operations in UK, Europe and Asia mentoring managers, and ensuring market competitiveness. Customer-Centric Leadership – Developed guest-centric retail strategies that enhance passenger experiences and maximize revenue. High-Impact Team Leadership – Built and mentored diverse, multicultural teams, fostering engagement, motivation, and retention. Marketing & Digital Strategy – Implemented SEO-driven campaigns and strategic partnerships to boost travel money sales and brand visibility.Passionate about leveraging data-driven insights and operational excellence to create sustainable business success, I am eager to explore opportunities that align with my expertise—Let’s connect and discuss how we can collaborate!
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