Mohamed Elshazly
Digital Service Engineer @ABB
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WORK HISTORY
Digital Service Engineer @ABB
Serve as the key technical point of contact for ABB Digital Solutions, including digital infrastructure, cybersecurity, asset management, and lifecycle services- Lead and support application design, testing (FAT/SAT), deployment, installation, and commissioning of digital solutions- Develop and execute digital maintenance programs to maximize system availability and operational performance- Advise customers on optimized digital service strategies aligned with ABB standards, procedures, and safety guidelines- Troubleshoot software, server, and network systems; perform root cause analysis and implement corrective actions- Prepare and present technical reports, system assessments, and audit findings to customers- Deliver customer training sessions and technical demonstrations on ABB Digital Solutions- Provide strategic recommendations to leadership to improve product quality and customer service performance- Support customers across Canada, including on-site services and technical training.
EDUCATION
Ain Shams University
Bachelor of Science (B.Sc.), Mechatronics
SKILLS
ABOUT MOHAMED ELSHAZLY
A Senior Service Engineer, DCS Systems Engineer, and Sales Support Specialist, with global experience, and excellent understanding of control systems using different standards, worked with multi-cultural teams.Strong communication and presentation skills.Able to work with different cultures, Self-Motivated, Able to lead teams.Persistent and consistent, with the ability to quickly learn new concepts and skills.Key competencies-Customer focus, establish and maintain effective customer relationships-Cross-Functional Communication-Directing the project team in all project phases, FAT, and SAT activities-Extensive knowledge in ABB systems 800xA, Freelance and DigiVis, Logic Builder “CBM and CBF “and the AC800F freelance PLC controllers, Process Graphic Builder 2, and ABB HW design and troubleshooting-Very Good knowledge in Automation System Virtualization and Networking-Lean 6 Sigma Yellow Belt Certified. Technical skills:1-Working with Distributed Control Systems (DCS) & control products. 2-Design & Assembly of control Cabinets” Hardware design engineer”. 3-Installation, configuration & troubleshooting of control system.4-Implementing the control logic representing the industrial process.5-Installation, Commissioning & Start-up for the project in site.
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