Mohamed Yasar Arabate N
Support Engineer 2 @Amazon
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WORK HISTORY
Support Engineer 2 @Amazon
Chennai, IN
1.Resolve high-volume production incidents (Sev-2 to Sev-5) across cloud-based data ingestion and annotation workflows, consistently meeting SLA targets.2.Lead incident management and root cause analysis (RCA) to identify recurring issues and implement long-term fixes, improving system stability.3.Build Python-based automation to eliminate repetitive operational tasks, reducing manual effort by 75–90% and accelerating resolution time.4.Monitor and troubleshoot AWS-based pipelines using Lambda, S3, Glue, EventBridge, Redshift, and CloudWatch.5.Publish weekly operational metrics (WBR/MBR) covering SIM trends, resolution time, and workload distribution for leadership visibility.6.Collaborate with global engineering, data, and operations teams in a remote-first, distributed environment.
EDUCATION
BSA Crescent Institute of Science and Technology
Bachelor of Technology - BTech, Information Technology
ABOUT MOHAMED YASAR ARABATE N
Senior Support Engineer with 4.5+ years of experience supporting mission-critical, large-scale production systems in a 24x7 AWS cloud environment, currently with Amazon. Expertise in AWS Operations, Production Support, Sev-1/Sev-2 Incident Management, Root Cause Analysis (RCA), and SLA compliance, ensuring high availability and system reliability.Proficient in AWS (S3, Lambda, Glue, EventBridge, Athena, Redshift), Python automation, ETL pipelines, and data ingestion frameworks, supporting analytics and machine learning workflows while resolving data quality, performance, and latency issues. Strong focus on automation, monitoring, and operational excellence, achieving 70–90% reduction in manual effort using CloudWatch, Kibana, QuickSight, and SQL.Also a Self-Employed E-commerce Specialist with expertise in SEO-optimized product listings, catalog management, image optimization, pricing strategy, and marketplace compliance, driving higher visibility, discoverability, and conversion rates.Open to Roles: Senior Support Engineer | Cloud Support Engineer | Production Support | AWS Operations | SRE | E-commerce Specialist
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