Mohamed Thaha Irfaan
Arabic Linguist
- Role
- Order Fulfilment Specialist (Arabic) at HCLTech
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
Experience
Order Fulfilment Specialist (Arabic)
Sep 2024 — Present · Chennai, IN
Receive and process customer orders accurately.• Ensure all order details are complete (item, quantity, price, shipping address).• Enter and update orders in ERP or order management systems.• To Communicate with Arabic-speaking customers via by phone, email, or chat.• Provide order confirmations, shipping updates, and issue resolutions in Arabic.• Translate documents or customer inquiries as needed.• Collaborate with the logistics team to schedule and track deliveries.• Prepare shipping documents and customs paperwork (especially for Middle East regions).• Follow up with couriers or freight partners to ensure timely delivery.• Handle backorders and suggest alternatives when products are unavailable.• Investigate and resolve order issues (e.g, delays, damaged goods, wrong items).
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