Mohamed Soliman

About Mohamed Soliman

With over 7 years of experience in Salesforce administration and business analysis, project management, and process improvement, I am a highly analytical and performance-focused professional dedicated to leveraging technology solutions to drive business success. My expertise spans managing the life cycle of projects, executing complex data migrations, and developing insightful reports and dashboards. I have a proven track record of collaborating with stakeholders to align solutions with organizational needs and goals.Throughout my career, I have successfully led system improvements and supported data-driven decision-making across diverse industries, including technology, media, public welfare, real estate, and healthcare. This adaptability allows me to bridge gaps between technical and non-technical areas and translate business needs into actionable solutions. One of my key strengths lies in managing simultaneous projects while adhering to predefined project scope, budget, and time limitations.I served as a Business Analyst at Neogen in New York. I was the primary point of contact for USAC, EMEA, and FreshWorks ticketing systems to address user inquiries, deliver prompt troubleshooting solutions, and ensure maximum customer satisfaction. My role involves optimizing platform functionality in collaboration with key stakeholders, conducting trend analysis on production support tickets, and producing insightful metrics for leadership and users.At Disney, I managed the integration of Pardot, including CRM and pipeline solutions for Ad Sales. My efforts led to successful maintenance deployments, data updates, bug triage, issue resolution, system improvements, and solution design and development. I also played a pivotal role in implementing Pardot for the Disney Ad Sales annual event while generating multimillion-dollar sales through data-driven decision-making and audience insights.

Experience

1. Salesforce Consultant Business Analyst

   Neogen Corporation

   Sep 2023 — Present · US

   In this capacity, I function as a primary point of contact for USAC, EMEA, and FreshWorks ticketing systems to address user inquiries, deliver prompt troubleshooting solutions to users, and ensure maximum customer satisfaction.Key highlights:⇨ I oversaw Salesforce instance in collaboration with key stakeholders to optimize platform functionality and ensure alignment with company policies and best practices.⇨ I conducted trend analysis on production support tickets and application monitoring, produced insightful metrics for leadership and users, and managed reports and dashboards to enable data-driven decision-making and performance evaluation.⇨ Aligned Salesforce configurations with policy requirements, enhancing team collaboration and operational efficiency⇨ Spearheaded User territory changes by updating User territories and account information to ensure Users are assigned to the appropriate accounts⇨ Managed training documentation for Salesforce Administrators to handle data manipulation requests from Users⇨ Met with Users on a weekly basis to create and manage report and dashboard metric expectations

Education

• St. John's University

  Bachelor's degree

• Saint John's University

  Bachelor of Arts, Government and Politics

  2001 — 2005

• Baruch College

  Master, Public Administration

  2005 — 2008

Skills

• Analysis
• Leadership
• Editing
• Fundraising
• Research
• Data Entry
• Public Speaking
• Newsletters
• Program Management
• Program Evaluation
• Data Analysis
• Program Development
• Management
• Training
• Volunteer Management
• Tableau
• Budgets
• Community Outreach
• Community Development
• Public Policy
• Salesforce.com Administration
• Social Networking
• Strategic Planning
• Healthcare
• Philanthropy
• Nonprofits
• Alteryx
• Event Management
• Policy
• Non-Profit Administration
• Non-Profits
• Salesforce.com
• Leadership Development
• Social Media
• Policy Analysis
• Secure Ftp