Mohamed Sharif

Field Service Technician @CBIZ

Grand Rapids, MI, US

Specialize in the installation, troubleshooting, and maintenance of computer hardware, IT systems, and network devices, ensuring optimal performance for end-users and business operations.Diagnose and resolve technical issues with desktops, laptops, servers, and peripherals using advanced troubleshooting techniques and diagnostic tools.Configure and deploy hardware and software, including operating systems, network configurations, and system updates.Perform hardware upgrades and repairs, such as replacing components and improving system efficiency.Collaborate with clients and internal teams to provide technical support, ensuring minimal downtime and adherence to service-level agreements (SLAs).Document service activities, technical solutions, and customer interactions to maintain accurate records and improve future service delivery.