Mohamed Sdassi
Junior Penetration Tester | IT Support & Help Desk | Account Administration | Founder @ Sdassi Tech Solutions | B.S. Cybersecurity Student @ WGU
- Role
- Retail Sales Manager at GNC
- Location
- Bristol, CT, US
- LinkedIn followers
- 500 followers
About Mohamed Sdassi
I am an IT professional and Cybersecurity student with over 5 years of hands-on experience in technical support and system troubleshooting. I founded and operated Sdassi Tech Solutions, where I have successfully resolved 500+ technical tickets, maintaining a 98% Customer Satisfaction (CSAT) rating through efficient Performance Metrics tracking.My expertise includes Account Administration and user management within Active Directory and Microsoft 365. I specialize in diagnosing hardware/software issues, malware removal, and optimizing Windows 10/11 environments for peak performance. This experience has honed my ticket-based problem-solving approach using tools like Jira and ServiceNow.Alongside my technical background, my experience in quality and compliance roles has reinforced my attention to detail and documentation accuracy. I am currently pursuing a B.S. in Cybersecurity at WGU and hold certifications including Google IT Support, CompTIA ITF+, and Google Cybersecurity Professional.Core Technical Competencies:Support: Help Desk Triage, Account Administration, Active Directory, Jira, Microsoft 365.Security: Vulnerability Assessment, Malware Removal, CIA Triad, and Junior Pentesting (TryHackMe).Hardware: Desktop/Laptop Repair, Docking Station configuration, and Peripheral troubleshooting. I am actively seeking Help Desk or Entry-Level Cybersecurity roles where I can apply my 5+ years of technical experience.
Experience
Retail Sales Manager
Jan 2026 — Present · Bristol, CT, US
Education
Western Governors University
cybersecurity, Cyber/Computer Forensics and Counterterrorism
2025
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