Mohamed Safiullah M

About Mohamed Safiullah M

Dear LinkedIn Family, Hearty thanks for visiting my profile.• Gold Medallist in Engineering & Telecom Management, Dynamic and Results-driven Senior Industry Professional with 19+years insightful experience in successfully managing & delivering Telecom/IT services to Clients across diverse sectors. • Started my career at Aircel Limited (A leading Telecom Operator in India) as Graduate Engineer Trainee (2nd June 2005) and last tenure as Manager (12th Jan 2021) in the same company. Resumed my tenure at Ericsson India Pvt Limited (A leading Telecom Vendor across Globe) as Regional Lead & Subject Matter Expert - MPBN/Packet Core/Cloud Networks since 18th Jan 2021 till Now.• Distinguished holder of multiple Professional Certifications – [CCNA (Certification No: 43••••••••88JPVG), Microsoft Certified Azure Administrator Associate (Certification No: H32•••72), ITIL (Certification No: 02••••••01-EDYQ), PMP (Certification No: 23•••67), PRINCE2 (Certification No: GR65•••••16AR), Ericsson’s Global Artificial Intelligence Accelerator Solution Architect, ETCP, MCP, AWS Solution Architect, Azure Solution Architect, Agile Software Development & VMware Data Centre Virtualizations] with proven success in leading Transformation programs, End to End Service Delivery portfolios and Operational improvement initiatives to fulfil the company\'s strategic requirements.• Telecom/IT Operations & Overall Service Delivery Management (Back Office Operations, NOC Operations, SLA, Performance, Process Enhancements, Digital Transformation, Change/Risk, Problem/Incident, Vendor/Customer, Managed Services, Team/People, Knowledge Transfer).• Strength & Hands On experience on Network Operations of 2G/2.5G/3G/4G/5G Technologies pertaining Circuit Core/Packet Core/Evolved Packet Core (EPC)/IP Management Subsystem (IMS)/Packet Backbone (IP-MPBN)/Cloud/RAN/Artificial Intelligence-Machine Learning (AI-ML) domains involving all Network Elements from all major OEM’s.• Visionary & influential leader, with proven ability to lead and motivate large cross-functional and multi-cultural teams to maximize productivity, ensuring technical solutions meet client’s requirements.• Strong personal track record of leading organizations in complex technological environments and leading multidisciplinary teams.

Experience

1. Subject Matter Expert Mpbn Packet Core Cloud Networks Regional Lead Airtel (South India)

   Ericsson

   Jan 2021 — Present · Bengaluru, IN

   Lead in charge & End-to-End Responsible for Bharti Managed Services Delivery of MPBN/Packet Core/Cloud Network operations in South India (Tamil Nadu-Chennai, Andhra Pradesh-Telangana, Karnataka & Kerala Circles).• Handling all MPBN/Packet Core/Cloud activities (Design/NPI/Corrective measures/Preventive maintenance/ Changes that requires physical intervention) in South Region. • End-to-End closure of MPBN/Packet Core/Cloud issues in the South region coordinating with TSG (Technical support group) for efficient implementation of service request and complaint handling.• Coordinating with GSDC (BO/ FO/CM), D&P and MSIP (National team interfacing customer central office) for effective O&M operations and effective functioning of the Network.• Ensuring that Intra/Inter Domain team to comply Process/Procedure to provide premier network availability and reliability.• End to End Delivery & Performance Management.• Managing internal and external stakeholder relations and escalations (Central level). Participating in Governance & Operational meetings with various cross functional teams such as GNOC, MSIP Central NPO, Bharti Central and other vender Teams to ensure seamless operations in Multivendor MS scenario.• Closely working with GNOC, T1/T2 during Critical outages and supporting Circle SME in ensuring closure of Core incidents on minimum time, ensure actions as per RCA to avoid the similar incidents in future.• Supporting MSIP in Sign-off for O&M / Core KPIs with Customer’s central organization on disputed issues.• Achieving Customer Satisfaction/CSI Score/Business goals/Operational targets.• OEM Acceptance - Ensuring smooth handover/takeover of New Nodes on MPBN/Packet Core/Cloud Network as per defined process in South Region.• Change Request & Change Advisory Board.• Developing and implementing best practices, process improvements.• Automation drive.• Operational excellence in South Region, optimizing operations to be efficient and cost-effective.

Education

• St. Annes's Matriculation Higher Secondary School, Ilayangudi, Tamil Nadu, India

  Tamil Nadu Matriculation Board

  1996 — 1999

• De Nobili Matriculation Higher Secondary School, Madurai, Tamil Nadu, India

  Tamil Nadu Higher Secondary Board, Mathematics and Computer Science

  1999 — 2001

• Anna University Chennai

  Master of Business Administration - MBA, Telecom Management

  2009 — 2011

• Anna University Chennai

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

  2001 — 2005

• Muslim Nalvazhi High School, Ilayangudi, Tamil Nadu, India

  Tamil Nadu Elementary School Board, Language, Mathematics, Science

  1989 — 1994

• Ilayangudi Higher Secondary School, Ilayangudi, Tamil Nadu, India

  Tamil Nadu High School Board, Mathematics and Science

  1995 — 1996