Mohamed Mudasir H
Lead Opration @Ai Investor
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WORK HISTORY
Lead Opration @Ai Investor
Bangalore Urban, IN
Key ResponsibilitiesProvide floor support w.r.t. product and processTeam management- supporting the Ops ManagerMonitor and record areas of opportunityWork closely with Ops and Quality teams; design action plans to plug areas of opportunityResponsible for meeting the defined training and Quality conversion targetsConsistent alignment with operations by auditing apps, understanding needs, conducting refreshersInnovative practices to ensure highest levels of quality and other SLA deliveryMaintain Data as per process requirements Support in Quality Audits and FeedbackMandatory Production hours to be clocked every dayProcess Insights to be shared with client and attending client calibrationManaging a team of 20 to 25 resourcesEnsure complete participation in and contribution to organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.Ensure that the internal/external targets are met and the team shows continuous improvement month on month.Accountable for the performance of the team aligned toCommunicate effectively with the client to resolve issues and disseminate updates on the floorBe the Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issuesClient, Customer & People Management
ABOUT MOHAMED MUDASIR H
Key Responsibilities: Provide floor support w.r.t. product and process Team management- supporting the Ops Manager Monitor and record areas of opportunity Work closely with Ops and Quality teams; design action plans to plug areas of opportunity Responsible for meeting the defined training and Quality conversion targets Consistent alignment with operations by auditing apps, understanding needs, conducting refreshers Innovative practices to ensure highest levels of quality and other SLA delivery Maintain Data as per process requirements Support in Quality Audits and Feedback Mandatory Production hours to be clocked every day Process Insights to be shared with client and attending client calibration Managing a team of 20 to 25 resources Ensure complete participation in and contribution to organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency. Ensure that the internal/external targets are met and the team shows continuous improvement month on month. Accountable for the performance of the team aligned to Communicate effectively with the client to resolve issues and disseminate updates on the floor Be the Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues Client, Customer & People Management
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