Mohamed Mohamed
Epic Ambulatory Application Administrator i @North Memorial Health
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WORK HISTORY
Epic Ambulatory Application Administrator i @North Memorial Health
Minneapolis, MN, US
Plans, designs, builds, tests, implements, and supports the needs of Epic Ambulatory software• Analyzes and determines system requirements and specifications. Performs and documents workflow analysis while evaluating user experience.• Supports and maintains environments or applications using domain knowledge• Creates and maintains documentation and training materials regarding the implementation of applications.• Using knowledge of Epic, configures changes within the Epic environments to provide standardized, comprehensive workflows. Corrects issues, conducts routine maintenance, updates systems with new functionality to meet the end user\'s needs, and implements new technologies• Provides guidance and support to end-users to enhance the use of Epic and offers solutions to resolve end-user system issues.• Acts as liaison with designated department super users, application vendors, educators, and support staff regarding application upgrades, service requests, and optimization. The Application Administrator II will generally focus on one primary area of expertise.• Contributes to and manages small to medium projects independently. Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.• Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems. Identifies solutions and completes documentation.
EDUCATION
San Diego State University
Bachelor's degree, Liberal Arts and Sciences, General Studies and Humanities
San Diego State University
Bachelor's degree
Colorado Technical University
Master's degree, Business Administration and Management, General
ABOUT MOHAMED MOHAMED
Effective communicator and self-starter dedicated to improvement of organizational performance and effectiveness. Trained to conduct work simplification and prepare procedures manuals to assist operations to work efficiently and effectively. Creative data analyst with problem solving skills that generate solutions for complex methods, while valuing team work and diverse perspectives. Learns quickly, works hard, and collaborates constructively with coworkers and stakeholders to achieve quality results.
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