Mohamed Mansoor
Support Engineering Manager at Microsoft
- Role
- Support Engineering Manager at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohamed Mansoor
An articulate & dynamic professional with 17+ years of experience across Operations, Project management, maintenance & supportAcquired sound experience in managing different stages of operations and enhancing customer/clients satisfaction through dedicated team work and operational excellence Proven Project and People management skills coupled with professional competencies in mobilizing and judiciously managing resourcesDesign and Implementation of Process Improvement strategies focused on key focus areas like CSAT, NPS, Sales, Revenue, and Service LevelsSpecialties: Service DeliveryTechnical SupportSales SupportPay for Performance campaignsPeople/Project ManagementBPO Operations ManagementAccount/Client ManagementEmployee Engagement and RetentionBackup ManagementBusiness Continuity PlanningProcess ImprovementHiringStandard Request ManagementForecastingAccount Planning
Experience
Support Engineering Manager
May 2019 — Present · Bengaluru, IN
Education
2003Dr. MGR Engineering College
Bachelor, Engineering
1999 — 2003
University of Madras
B.E, Mechanical
1999 — 2003
Dhanish Matriculation Higher Secondary School
Higher, Certificate
1997 — 1999
Skills
- Team Management
- IT Service Management
- Soft Skills
- Pay for Performance
- Six Sigma
- Online Backup
- Account Planning
- Call Center
- New Business Acquisition
- Hiring
- Service Desk
- Backup Solutions
- Service Delivery
- Process Engineering
- Technical Support
- Transition Management
- Contact Centers
- Client Services
- Project Management
- Client Communications
- Process Improvement
- Management
- Offshoring
- Performance Reviews
- Performance Management
- Financial Services
- Crm
- Itil
- Recruiting
- Bpo
- Vendor Management
- Attrition Reduction
- Sla
- Home Networking
- Business Acquisition
- Process Management
- Client Relationship Building
- Business Continuity Planning
- Employee Engagement
- Incident Management
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