Mohamed Madey
IT Service Desk Technician (Tier 2) at Bill & Melinda Gates Foundation
- Role
- IT Service Desk Technician (Tier 2) at Gates Foundation
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Mohamed Madey
I am passionate about Information Technology. I am an individual who is self motivated, collaborates effectively and has the ability to communicate.
Experience
IT Service Desk Technician (Tier 2)
Aug 2019 — Present
IT department and externally with customer with resolution • Document, trouble shoot and work on tickets as escalated by Tier 1• Provide excellent customer service. Via phone and in person, concerning all aspects of technology provided• Provide technical project support as necessary • Deployment and recovery of computer and peripheral equipment • Install and configure Laptop & Mobile hardware and software in accordance with published policies • Train, mentor and coach non-IT staff on the basic tools and IT skills needed at the branch
Education
Year Up United
Information Technology
2017 — 2018
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