Mohamed Ismail

Bpo - Hc Insurance Operation Senior Rep @NTT DATA North America

Chennai, IN

Manage end-to-end healthcare insurance processes including claims adjudication, member enrollment, and billing support.Ensure accuracy and compliance with health insurance regulations and client-specific SLAs.Handle escalated and complex transactions with minimal supervision.Collaborate with cross-functional teams to resolve provider/member issues effectively.Assist in process improvements and documentation to enhance workflow and reduce errors.Mentor and support junior team members during training and transition phases.Maintain high-quality standards through regular audits and performance tracking.Key Skills:Healthcare Insurance | Claims Processing | Enrollment Operations | US Healthcare | SLA Management | Team Collaboration | BPO Operations | Quality Control

Periyar Maniammai Institute of Science & Technology

Bca