Mohamed Hazem Alsherif
Customer Operations Manager @JDA TSG
Signup · Get unlimited contacts
WORK HISTORY
Customer Operations Manager @JDA TSG
US
Lead and manage remote teams of 25+ customer support & sales professionals delivering tax services support.• Drive sales performance and service quality through real-time monitoring, coaching,and structured feedback.• Analyze KPIs including AHT, NPS, Quality, SLAs, productivity, and revenue indicators;deliver actionable reports to leadership.• Ensure onboarding, compliance, and training milestones are met within required timelines.• Oversee timecard management, shift adherence, and proper utilization of systems and tools.• Resolve escalations and operational challenges promptly while maintaining customersatisfaction.
EDUCATION
Higher Institute of Management Sciences - HIMS
Bachelor of Commerce - BCom, Accounting and Business/Management
Al-Zahrat English School
High School Diploma, High school
ABOUT MOHAMED HAZEM ALSHERIF
COPC® Certified Operations Senior Manager with 14+ years leading high-impact customer service teams across global BPOs, startups, and diverse industries. I specialize in customer experience, contact center leadership, and end-to-end operations—from training and quality to workforce and CRM optimization.Known for driving KPIs performance through data-led strategy, sharp business analysis, and people-first management. My global experience spans Aesthetics Operations, e-commerce, healthcare, and tech across U.S, European, and MENA markets.Now seeking to bring my leadership to a company where customer care meets innovation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.