Mohamed Charif Chairi

Line Operations Manager @DHL

London, GB

A First Line Manager at DHL Supply Chain is responsible for overseeing frontline operations, ensuring smooth workflow, and managing a team of warehouse staff, drivers, or logistics personnel. The role focuses on operational efficiency, safety compliance, and team leadership to meet key performance indicators (KPIs) and service level agreements (SLAs).Key Responsibilities: • Team Leadership: Supervise, coach, and develop a team to ensure productivity and performance targets are met. • Operational Efficiency: Oversee daily logistics, warehouse, or transport operations, ensuring timely and accurate processing of goods. • Health & Safety Compliance: Ensure that all team members follow safety procedures and company policies. • Performance Monitoring: Track KPIs, manage workflow, and implement process improvements to enhance efficiency. • Stakeholder Communication: Liaise with senior management, customers, and other departments to ensure smooth operations. • Problem-Solving: Address operational issues, handle escalations, and implement solutions to improve service quality.