Mohamed Awo

About Mohamed Awo

Hello my name is Mohamed Awo, I am hungry and a motivated individual looking to succeed in the IT industry. I’m excited to use the skills and experience I’ve gained throughout my life. I’m a determined student that could meet the requirements to obtain a position with a company that could benefit from my skills with customer service, leadership, and as a means of achieving my goals to cause growth in development within a company.

Experience

1. IT Support Analyst Ii

   Equip

   Apr 2024 — Present · Seattle, WA, US

   Deliver prompt, courteous, and effective support to both external users and internal employees encountering product or technical issues.Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat, etc.).Proactively identify patterns in customer issues and communicate actionable insights.Escalate unresolved or complex issues to appropriate internal teams and follow through to ensure resolution. Comfortable navigating ambiguous situations.Maintain and improve internal and external documentation, ensuring resources are clear, accurate, and up to date.Contribute to the creation and optimization of support workflows, processes, and tools to drive team efficiency and user satisfaction.Collaborate cross-functionally in a fast-paced environment, demonstrating adaptability and an ability to manage competing priorities.Participate in after-hours or weekend support as needed to meet business demands.Perform other duties as assigned.

Education

• Bellevue College

  Associate of Science (A.S.), Computer and Information Sciences and Support Services

  2015 — 2016

• Cleveland High School

  Diploma

  2008 — 2012

Skills

• Microsoft Word
• Powerpoint
• Microsoft Excel
• Customer Service
• Communication
• Sales
• Microsoft Office
• Time Management
• Teamwork
• Social Media
• Public Speaking
• Outlook
• Community Outreach
• Student Outreach
• Leadership
• Team Leadership
• Research
• Social Networking
• Team Building
• Training
• Problem Solving
• Management
• Project Management
• Windows
• Computer Hardware
• Troubleshooting
• Retail
• Html
• Networking
• Technical Support
• Customer Satisfaction
• Fundraising
• Retail Sales
• Microsoft Powerpoint
• Microsoft Outlook