Mohamed Arif Sayed
Service Desk Technician | ITIL
- Role
- Help Desk Technician at Milestone Technologies, Inc.
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Mohamed Arif Sayed
I am a computer help desk support specialist with over Nine years of experience working in the field of computer support, before I started working for my current employer, I worked at Microland as an Sr Service Desk Executive with US Client \"General Mills\". Very well familiar with important aspects of computer technology, including software setup and repair. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Tracked ticket volume and assigned tickets in order to maintain efficiency.
Experience
Help Desk Technician
Jan 2022 — Present · Hyderabad, IN
1) Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.2) Uses the appropriate CTI categories for logging incidents and requests.3) Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.4) Experience with OKTA & Zoom Administration & Ticketing Tools (Service Now).5) Working knowledge and hands-on support of Windows 10, Mac & Remote Tools like Bomgar & ConnectWise.6) Worked with onborading & offboarding process for the user.
Education
Maharashtra Board
High School Diploma, Biology/Biological Sciences, General, B
2000 — 2002
Maharashtra State Board
S.S.C
Sikkim Manipal University - Distance Education
Master's degree, Master in Computer Application, B
2009 — 2012
University of Mumbai
Bachelor of Science (BSc), Chemistry, B
2002 — 2005
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