Mohamed Afridi

About Mohamed Afridi

Experienced in Cisco UCCE / Voice / Network / Security Engineering with a demonstrated history of working in the information technology and services industry. Skilled in Configuration / Installation and Troubleshooting Cisco Contact Center, CallManager, CUCM, Contact Center, CVP, ICM, CUIC, Express-Way C&E, SIP Trunking, Peripheral Gateway, Domain Name System (DNS), Management, Checkpoint Security, Firewall and Cisco Meraki, AWS, Linux, Vagrant, Bash Scripting and So-on.Executive Director in E-CAP Ennum Vazhikatti Organization, Being With-hold along the group of Well Designated Friends. To be the BackSupport of our Youth and Upcoming Students to Enlighten the Society of Current Corporate.

Experience

1. Sr Cisco Ucce Engineer

   IBM

   Feb 2024 — Present · Bengaluru, IN

   Site Reliability EngineerManaged and maintained UCCE environments, ensuring high availability and performance for the contact center architecture. Performed the ICM ES patch upgrade on all Peripheral Gateways / PG.Configured the Media Routing / MR & Dialer on the PGs in production environment. Administered ICM and CVP systems, optimizing call routing and customer interaction processes.Conducted monthly patching for core and critical servers, enhancing security and site reliability.Performed troubleshooting and resolution of issues in CUCM, Genband SBC, and CUBE systems, ensuring seamless communications.Troubleshoot Sev1 / Sev2 issue and performs Root Cause Analysis & Track and update key performance metrics.Worked with Cisco TAC with respect to different UCCE Upgrade, Configuration and Critical issues. Cooperating with Cloud technology like Microsoft D365 in Telemetry. Migrating the configurations over cloud and providing the support for initial transitions. Handling challenges and issues during the migration time-period. Giving an well understanding about the Microsoft Azure.UCCE, ICM, CVP : Proficient in upgradation, configuration, and management. Genband SBC and VG / CUBE Troubleshooting: Expertise in resolving issues related to SBC Endpoints and Voice Gateway.System Maintenance: Experienced in monthly patching and system updates for critical infrastructure.Documentation and Reporting: Skilled in creating technical documentation and operational reports.

Education

• MSP Solai Nadar Memorial Boys Higher Secondary School, Dindigul.

  Secondary Level Education

  2007 — 2012

• Vetri Vikaas Boys Higher Secondary School

  Higher Secondary Education, Mathematics and Computer Science

  2012 — 2014

• St.Joseph Matriculation Higher Secondary School , Dindigul.

  Primary School, Elementary Education

  2000 — 2007

• PSNA College of Engineering and Technology

  BE - Bachelor of Engineering, Electrical, Electronic and Communications Engineering Technology

  2014 — 2018

Skills

• Microsoft Word
• Leadership
• Public Speaking
• Customer Service
• Management
• Microsoft Office
• Project Management
• Microsoft Excel