Mohamed Abouelela
Senior Director IT Service Portfolio & Service Management @GEA Group
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WORK HISTORY
Senior Director IT Service Portfolio & Service Management @GEA Group
Düsseldorf, DE
Provide leadership and direction for the IT Service Portfolio & Service Management Department across the Globe with respect to People, Processes, Budget and Technology for the below IT functions.• Demand / Portfolio Management • IT Service Management • Provider Management• Service Now Core Team• Global Service Delivery Management• IT Financial and Cloud Cost Management (FinOps)• IT Asset Management
EDUCATION
Victoria college Maadi
High School/Secondary Diplomas and Certificates
Nottingham University, UK ,ITI
Information Technology Diploma, Information Technology
Ain Shams University
B.Sc. of Electrical and Computer Engineering, Computer Systems Networking and Telecommunications
Edinburgh Business School
Master of Business Administration (M.B.A.), Business Administration and Management, General
ABOUT MOHAMED ABOUELELA
Senior Director IT Services with extensive international exposure and deep understanding of cultural diversity gained over 20 years of experience working with and leading different Departments in Europe, US, Africa and Asia Pacific in IT Service delivery, Service Management and operation, service integration and management (SIAM), program management. Successfully launching, directing and managing large scale programs in the organization applying ITIL best practices.Leading the Entire GEA Global IT Service Portfolio (Business Services, Infrastructure & Cloud Services, IT Security Services, Digital Workplace Services & Support Services) One of the Leadership Team in Vodafone Technology shared service Center in Egypt operating & improving the services that support the business and its customers & able to grow revenues by optimizing existing infrastructure, increasing customer satisfaction and incorporating best industry practices into workEnsuring that any decisions or actions taken comply with any relevant legislation, policies and procedures.Direct experience with launching, developing,delivering and integrating organizational units. Extensive track record in IT Support Services, Systems & Network Services.Furthermore I have established an excellent track record of recruiting and managing teams of professionals in providing near faultless customer support and professional services applying my skills sets.
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