Mohamed Abdelkarim
Senior Customer Operation Director
- Role
- Director Customer Operations at Ericsson
- Location
- Duluth, GA, US
- LinkedIn followers
- 500 followers
About Mohamed Abdelkarim
Executive leader with 25+ years of global experience in Professional Services, Program Management, and Operations Delivery, managing hundreds of millions in enterprise telecom and infrastructure programs. Expert in client engagement, solution delivery, and large-scale professional services operations, serving Fortune 500 companies including Tier 1 operators & High profile customers. Recognized for building long-term customer trust, growing strategic accounts, and leading complex, cross-functional teams to deliver on-time and on-budget results. Adept at shaping customer experience, professional services governance, and high-value consulting solutions across the U.S, Middle East, and Africa.
Experience
Director Customer Operations
Aug 2023 — Present · US
Lead Professional Services delivery, Enterprise & Utility business development across strategic accounts.• Manage contract fulfillment and solution delivery for private networks (design, rollout, managed services).• Partner with C-level clients to define objectives, scope services, and ensure value realization.• Built a land-and-expand Professional Services strategy for in-building wireless, expanding market share.• Mentor Directors and PMs, driving consultative service excellence and customer trust.
Education
American Univeristy in Cairo
BSC - Construction Engineering, Construction Engineering Management
The University of Texas at Dallas
Mini MBA, Management
The American University in Cairo
Bachelor's degree, Construction Management
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