Mohamed Abd Elrahim Ibrahim
System Administrator & IT Support Engineer | Oracle Cloud Infrastructure 2023 Certified Foundations Associate | Google IT Support Professional
- Role
- IT Support Engineer (Consultant) at Adom Itechnology
- Location
- Fairfax, VA, US
- LinkedIn followers
- 500 followers
About Mohamed Abd Elrahim Ibrahim
IT Specialist with a focus on System Administration, experienced in technical support and IT infrastructure management. Proficient in configuring and maintaining Windows Servers, Active Directory, Hyper-V, and network systems. Demonstrated ability to troubleshoot and resolve technical issues both remotely and on-site. Strong collaborator with help desk teams to enhance support services. Skilled in hardware and software installation and maintenance. Dedicated to providing high-quality IT support and efficient system administration.
Experience
IT Support Engineer (Consultant)
Jan 2022 — Present · MD, US
Provide second-level technical support for 100+ users, collaborating with help desk teams to resolve escalated hardware, software, and network issues—achieving a 90% resolution rate within 24 hours.• Deploy and configure Windows 11 clients and Server 2022, reducing setup time by 20%.• Administer Active Directory, Group Policy, and Hyper-V, improving system security and efficiency.• Perform LAN and Wi-Fi troubleshooting, including access points, SSID configurations, bandwidth usage, encryption settings, and authentication protocols to ensure stable network connectivity. • Troubleshoot operating systems, applications, switches, and routers, documenting resolutions for analysis, and manage the setup and deployment of new computers and hardware for clients.• Train junior staff on help desk best practices, cutting resolution time by 15%.
Education
University of Science and Technology
Bachelor of Science - Electrical and Electronics Engineering, Computer Engineering
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