Mohamed A.

Senior Engineering Manager - CSO @Parker Hannifin

Orange County, CA, US

Manage aftermarket Customer Service Engineer team supporting 5 north America Part 145 Repair Stations.• Respond to external customer escalations related to technical fielded products.• Work along airframe manufacturers (Airbus, Boeing, Bombardier, Embraer, etc) and global operators to address aftermarket issues.• Support fleet reviews, Senior Management Meetings (SMMs) and operator’s conferences.• Lead prioritization of engineering investigations due to safety, cost, resource bandwidth, and customer relationship aspects.• Produce high-level summary of RCCA engineering investigations to senior staff and business unit.• Closely collaborate with OEM engineering teams to improve current and future systems and products through field product intelligence, lessons learned and team expertise.• Continuously developing understanding of regulatory governance for better understanding of FAA, EASA, CAA, Transport Canada, etc. as they apply to customer support needed.• Work with Component Maintenance Manuals (CMM), Acceptance and Test Procedures (ATP), Service Bulletins (SB), Airworthiness Directives (AD), and other technical publications.• Author Standard Operating Procedures (SOP) to ensure consistent engineering processes and methods are used. • Build and maintain engineering document libraries, workflow, tracking tools to share internal metrics and provide access to technical projects.• Maintain frequent customer interface to strengthen customer relationship and work to gain customer confidence. • Travel worldwide in support of collaboration with customers.• Initiate requisition requirements for technical talent and interview candidates.• Facilitate team interactions and help develop junior team member capabilities.• Flow down divisional goal expectations and conduct fiscal year reviews with team.• Provide effective and friendly customer support.• Reachable to respond to 24/7 technical Aircraft-On-Ground (AOG) urgent support.

UC Irvine

BS, Electrical Engineer

Sunrise Aviation

Private Pilot