Mohamad Sahil Ansari

Desktop Support Engineer @WNS

Technical Troubleshooting: Proficient in diagnosing and resolving complex hardware, software, and network issues on desktop systems.Hardware Maintenance and Change: Skilled in upgrading desktop & Laptop hardware components such as CPUs, RAM, Hard disk, SSD, motherboards, and peripherals.Software Installation and Configuration: Experienced in deploying and configuring operating systems, applications, and software updates, window patches across desktop environments.Networking: Diagnose and resolve network connectivity issues for desktop & Laptop users, including troubleshooting wired and wireless network connections, DHCP issues, DNS resolution problems, and Ethernet/Wi-Fi adapter configurations. Static & dynamic IP address configuration. corporate WIFI connection, VPN configuration.Edr: Install, Upgrade and configure the Edr software and join with domain.Patch Management: Proficient in implementing and managing patch management systems to ensure desktop systems are up to date with the latest security patches and software updates.Asset Management: managing desktop hardware and software assets, including inventory tracking, lifecycle management, and procurement.Pav Management: Managing all the asset data provided to the user in excel sheet and physical copy.Security Compliance: Knowledgeable about desktop security best practices, including antivirus management, data encryption, and adherence to security policies and regulations.Remote Desktop Support: providing remote assistance and support to users, utilizing remote desktop tools and techniques.Active Directory: Office 365: Media Tape insert and manage: Group Policy Management: User Support and Training: Capable of providing high-quality technical support to end-users, including guidance on software usage, best practices, and troubleshooting techniques.