Mohamad Kassab
Senior Account Manager @Checkmyguest
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WORK HISTORY
Senior Account Manager @Checkmyguest
Paris, FR
Manage a portfolio of short-term rental properties, ensuring smooth operations and high guest satisfaction.2. Serve as the main point of contact for property owners, maintaining strong and transparent relationships.3. Oversee maintenance and performance of the properties to ensure they meet platform standards and guest expectations.4. Coordinate effectively between internal teams and external service providers to maintain quality and responsiveness.5. Operate in a hybrid role with a strong presence on the ground to guarantee efficient property management and a seamless guest experience.6. Ensure performance targets are met across all platforms by maintaining high review scores and operational KPIs.7. Supervise and respond to tenant requests, providing timely solutions.8. Co-manage and mentor Junior Account Managers, sharing responsibilities and ensuring team efficiency.9. Assist with guest reception and light hotel operations at Hôtel du Palais Bourbon in Paris.
EDUCATION
OMNES Education
Master of Business Administration - MBA, Luxury Brand Management, Food and Wine
American University of Beirut
Bachelor of Business Administration (BBA), Business Information and Decision Systems ( Business Analysis and Operations Management)
National Evangelical Institute for Girls and Boys
Lebanese Baccalaureate, Life Sciences
OMNES Education
Master of Science (M.Sc.), International and Luxury Marketing
SKILLS
ABOUT MOHAMAD KASSAB
At WeHost, my focus as an Account Manager encompasses refining guest experiences and bolstering satisfaction across 700+ apartments. With a strategic approach to pricing and service delivery, I\'ve catalyzed revenue growth for key accounts and successfully trimmed timelines by 20%, fortifying client loyalty in the process. Armed with an MBA in Luxury Brand Management, I seamlessly merge high-end hospitality with modern travel conveniences. This unique blend of expertise has been pivotal in elevating WeHost\'s reputation, evidenced by a surge in positive reviews and repeat business, thanks to our team\'s concerted efforts in optimizing operations and guest services.
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