Mohamad Hijazi
Universal Credit Agent @Department for Work and Pensions (DWP)
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WORK HISTORY
Universal Credit Agent @Department for Work and Pensions (DWP)
Manchester, GB
Provided clear and empathetic support to Universal Credit claimants, resolving 90% of inquiries on the first call. • Guided claimants through applications, eligibility requirements, and payment processes, ensuring compliance with DWP policies. • Accurately recorded and updated claimant details in line with GDPR standards, maintaining confidentiality and data integrity. • Collaborated with colleagues to streamline call-handling processes, reducing average resolution times and improving service quality.
EDUCATION
Uxbridge College
BTEC
The University of Bolton
Undergraduate Civil Engineering
The University of Bolton
HND Civil Engineering
ABOUT MOHAMAD HIJAZI
I am committed to constantly learning and improving my skills to best suit the needs and…
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