Mohamad A.
Premier Support Engineer @Lenovo
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WORK HISTORY
Premier Support Engineer @Lenovo
Farnborough, GB
Provide technical support to customers all over the world, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions- Using Microsoft Dynamic (MSD) and Work space to communicate effectively with end-users by translating complex technical details/instructions to match each customer’s level- Collaborate with other teams, engineers and technical account managers to resolve customer escalations- Provide closed loop feedback on recurring issues with teammates and relevant engineer teams.
EDUCATION
Jami't Al-Ba'ath
Information Technology instuate.
University of West London
Bachelor of Science - BSc
Aston University
Master of Science - MSc
Aston University
MSc
ABOUT MOHAMAD A.
As a Premier Support Engineer at Lenovo, I provide comprehensive technical support to…
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