Mohak Ranganath

About Mohak Ranganath

I\'m a super passionate Customer Success Manager who loves making customers successful, driving SaaS adoption, & creating unforgettable experiences. I\'m all about going above and beyond to exceed expectations and become a trusted advisor to my customers.Currently at Whatfix, I own the entire customer journey, from onboarding to implementation, adoption, & retention. You know what? I\'ve consistently smashed KPIs, scoring over the targets & I\'ve managed to lock in renewals for my portfolio of accounts at a rate of over 95%.My secret sauce? I dive deep into my customers\' businesses by conducting business reviews. I love uncovering their goals, identifying any product usage gaps, & providing actionable solutions that give them a killer ROI. Oh, and collaborating with the Product team is my jam! We brainstorm together, turning customer feedback & suggestions into awesome product improvements. I even get to work with the Advocacy team, executing NPS surveys, gathering glowing testimonials & reviews.I\'m not just about maintaining relationships; I\'m all about spotting opportunities through upsells & cross-sells, & I\'m not afraid to hustle alongside the Sales team to bring in that sweet revenue. Plus, I\'m a ninja when it comes to project management. I plan, execute, & monitor projects and make sure everything stays on track & customers get exactly what they need. Yep, I\'m a Customer Success Manager & a Project Manager rolled into oneBefore my current role, I was a Customer Success Manager at Oracle. My mission? To help customers embrace SaaS like nobody\'s business. I positioned an out-of-this-world learning experience through Oracle Cloud Training. I managed accounts (SMBs & Enterprise), meeting & beating quarterly & yearly renewal targets with KPIs soaring above 100%. Plus, I had a knack for spotting opportunities to expand products, upsell, and cross-sell. And hey, I had an awesome relationship with C-Level executives, helping them achieve their business goals.When I was a Business Development Associate at Byju\'s & Career Labs, I owned the entire sales process in B2B & B2C. I brought career expertise to students and working professionals, helping them make the best choices. I was a marketing speaker too. But that\'s not all! I also trained & mentored rookie BDAs, helping them level up their sales game. I consistently topped the sales charts & led a team of 5 in epic B2B campaigns? Yeah, good times!So, if you are looking for somoene creating exceptional customer experiences, achieving outstanding results, & building strong relationships, let\'s connect!

Experience

1. Customer Success Manager

   SingleStore

   Aug 2023 — Present · Bengaluru, IN

Education

• East West Institute Of Technology

  Bachelor’s Degree

  2011 — 2015

• The New Cambridge High School - India

  High School

  1999 — 2009