Mohak Bhatnagar
CIB- Lending Operation| Agile| Scrum Master | Recoveries | Google Analytics | Retail | Credit Card | Business banking
- Role
- Senior Analyst at Barclays
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mohak Bhatnagar
Mohak Bhatnagar is a keen learner of new technologies and keeps a check on finding new ways to enhance the business. He is a trained personnel in Agile and Scrum Master course by SimpliLearn. Also, he has completed his digital Marketing Certification By Google Digital Unlocked.He has deep dived when it comes to the operation side of business with Team handling of 7 people currently, managing the attrition,shrinkage,AHT, CSAT and DSAT. he has delivered wonderful results every quarter for last 2 years. He carries a passion about training and coaching, Call auditing, Strategizing, creating action plans for new joiners and BAU functions. cross skilling has always been his to-do list which now includes a vast variety for Retail, Business and Credit card and currently into wholesale lending Operations. He Has attended national level sports meet organised in 2013 where he was a part of the Football team and athletics. He enjoys working out in free time and is open to share the secrets of healthy living.
Experience
Senior Analyst
Oct 2022 — Present · Noida, IN
Working in Wholesale lending operation process for corporate and business accounts in accordance with loans and mortgages to check for collateral release and maintenance team.
Education
Amrapali University Haldwani
Bachelor of Technology (BTech), Computer Science
2010 — 2014
CBSE
12th, ENGLISH LANGUAGE AND LITERATURE/LETTERS
Shop Amrapali
B.Tech/B.E.
Summer Fields School
10th, Education
2006 — 2008
CBSE
10th, ENGLISH LANGUAGE AND LITERATURE/LETTERS
Summer Fields School - India
12th, Education
2008 — 2010
Skills
- Php
- English
- Html
- Operating Systems
- Sql
- C
- C++
- Technical Support
- Dreamweaver
- German Language
- Communication
- Social Media
- Mysql
- Customer Service
- Customer Satisfaction
- Training
- Troubleshooting
- Management
- Escalation Resolution
- Windows
- Queue Management
- Social Media Communications
- Microsoft Word
- People Management
- Complaint Management
- Public Speaking
- Customer Relationship Management (Crm)
- Leadership
- Networking
- Powerpoint
- Microsoft Excel
- Java
- Microsoft Office
- Teamwork
- Team Management
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