Mohab
Senior Software Engineer @Trade Republic
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WORK HISTORY
Senior Software Engineer @Trade Republic
Berlin, DE
Led development of an in-house customer chat platform serving 10M+ users, replacing a 3rd-party solution and significantly improving reliability and performance.Designed and built an in-house AI-powered chatbot handling 5M+ conversations across 50+ chat flows, achieving 70% cost reduction in customer support operations.Contributed fullstack to internal Backoffice and CRM systems, enabling operational scalability and better customer data visibility for support teams.Served as team lead within the Customer Support vertical — coordinating cross-functional initiatives with product, infra, and data teams for internal tools development.Interviewed and assessed 30+ senior web engineering candidates, supporting hiring growth and maintaining technical bar.Participated in on-call rotation ensuring high availability and reliability of Chat, Helpcenter, and CRM systems.
EDUCATION
The German University in Cairo
Bachelor's degree, Computer Science and Engineering
ABOUT MOHAB
Extensive experience in building web and mobile applications, using various…
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