Moe O.

Implemantation Project Manager @servicePath™

London, GB

Led multiple SaaS implementation projects for global clients, managing delivery from discovery and scoping through to go-live and post-implementation support.Translated Statements of Work into clear project plans, aligning client requirements with internal resources and delivery timelines.Ran kick-off, weekly check-ins and UAT walkthroughs, ensuring clients were confident, informed and prepared at every stage of delivery.Coordinated across product, engineering and support teams to prioritise Jira backlogs, resolve blockers quickly and keep projects on track.Managed change requests, balancing client expectations with commercial scope, and advised on chargeable vs non-chargeable work to protect revenue.Oversaw client data migration from legacy systems into new platforms, ensuring accuracy and smooth adoption.Delivered user training, documentation and handovers, supporting adoption and reducing transition issues.Juggled multiple concurrent implementations under tight timelines, maintaining strong client relationships and consistent delivery quality.