Modupe Okoh
Senior Director, Corporates Customer Success @Thomson Reuters
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WORK HISTORY
Senior Director, Corporates Customer Success @Thomson Reuters
EDUCATION
Obafemi Awolowo University
BSc, Computer Engineering
SKILLS
ABOUT MODUPE OKOH
A driven and versatile customer success, IT service delivery and process improvement leader with over 25 years experience working with global teams, customers and vendors. Passionate about realizing value by supporting business goals from strategy through design, execution to operations. Engaged leader who motivates and provides guidance to teams to ensure consistent results. Strategic problem-solver with ability to work across all levels of an organization and uncover ways to deliver quality technology solutions and services, improve customer experience, increase efficiency and reduce costs.• Demonstrated ability to manage strategic customer programs for revenue retention and customer advocacy. • Proven relationship management skills consistently resulting in win-win delivery and high-customer satisfaction • Experience leading business and process change initiatives in fast paced environments• Successful team building, change management and facilitation abilities for increased engagement and adoption • Process oriented approach to successfully control the costs of providing services and drive continuous improvement.• Demonstrated ability in managing high availability and reliability of integrated systems and solutions, providing prioritized 24/7 support based on defined service level targets.• Lean Six Sigma, Business Process, Change Management, Program Management, CMMI, ITIL, Data Analysis• Vendor Management, Client Relationship Management
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