Mohd Salman M
Technical Account Manager at SpotDraft | Ex-Freshworks
- Role
- Technical Account Manager at SpotDraft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohd Salman M
Mohd Salman | MBA in Marketing | Technical Account ManagerAs an experienced professional with a strong background in technical support, product development, and data analysis, I bring a customer-focused and solution-oriented approach to my work. At SpotDraft, I specialise in troubleshooting product and integration issues, configuring secure authentication systems, and resolving technical challenges to ensure seamless client experiences.My expertise spans across:Technical Proficiency: Adept at SQL querying, debugging with Browser developer tools, and utilizing GCP and Datadog for comprehensive log analysis.Security & Authentication: Experienced in configuring SAML, SSO, and OAuth integrations using platforms like Okta and Entra ID for enhanced security.Integration & Debugging: Skilled in using Tray.io for integrations debugging and skilled in troubleshooting to ensure smooth operations.Client-Centric Support: Serving as the primary point of contact for enterprise accounts, I collaborate with engineering, product management, and cross-functional teams to resolve client issues efficiently.Beyond my technical expertise, I’m passionate about driving operational excellence and fostering team growth. As an early team member, I contributed to defining core processes and establishing SOPs to streamline workflows and improve organisational efficiency. Mentoring new team members and contributing to talent acquisition by conducting interviews and ensuring the onboarding of top-tier candidates for Product Specialist role.With a proven track record of problem-solving and delivering impactful results, I am committed to staying ahead of evolving technologies and continually improving processes to enhance both product and customer outcomes.
Experience
Technical Account Manager
Jul 2025 — Present · Bengaluru, IN
Education
Vinayaka Mission's Research Foundation - University
BE - Bachelor of Engineering, Mechanical Engineering
PSG Institute of Management
Master of Business Administration - MBA, Marketing
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