Kapil Modi
Elevate & Redesign Healthcare Operations through Innovative Solutions | AI-Empowered Transformation | Value-Driven Customer Success and Partnerships
- Role
- Head of Customer Success at Autonomize AI
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Kapil Modi
Most healthcare AI companies don\'t have a product problem. They have a post-sale…
Experience
Head of Customer Success
Mar 2025 — Present · Houston, TX, US
Revenue-driven and strategic leader adept at blending visionary customer success strategies with hands-on execution to deliver exceptional client value, robust retention, and sustained revenue growth. Experienced in helping consulting firms and health tech companies partner effectively with provider organizations to bridge the gap between innovation and real-world adoption, transforming complex challenges into actionable growth and improved patient outcomes.Proven expertise in scaling customer success operations, optimizing workflows, and driving go-to-market strategies through strategic partnerships and innovative frameworks. Deep healthcare industry experience, notably revitalizing client relationships, managing end-to-end implementations, and achieving measurable outcomes for healthcare providers and payers.Core responsibilities include:Managing comprehensive customer lifecycles, from contract and invoicing management to onboarding, expansion, renewals, and pilot conversions.Developing and implementing scalable customer success playbooks, monthly business reviews (MBRs), standardized onboarding processes, and automated reporting workflows.Delivering measurable ROI through structured customer success plans, case studies, and advanced customer health scoring tools.Establishing robust reporting and communication frameworks, ensuring transparency with detailed weekly status reports and quarterly customer success reviews.Building and scaling high-performing customer success teams through strategic hiring, mentorship, and clear performance metrics aligned with organizational goals.Collaborating cross-functionally with international stakeholders, sales, product, and engineering teams to enhance operational processes, product innovations, and customer outcomes.
Education
The University of Texas at Austin
Bachelor of Science, Human Biology
2007 — 2010
UTHealth Houston
Master of Public Health (MPH), Health/Health Care Administration/Management
2010 — 2012
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