Moby George

About Moby George

I help global enterprises transform workforce management into a strategic business capability — improving productivity, cost efficiency, and customer experience through enterprise workforce strategy, intelligent planning, and command center execution.I’ve led large, distributed teams transformed operations with AI/ML automation, and delivered consistent EBITDA improvements and double-digit cost savings. My work has been recognized with multiple Stevie® Awards and internal innovation honors. At Foundever, I designed a bold “Workforce as a Service” strategy while reducing costs by 13% within 3 months. At Sprinklr and Dell, I’ve owned multi-million-dollar P & Ls, built Centers of Excellence, and launched predictive CX and DSAT models that directly improved customer satisfaction and retention. I lead enterprise workforce transformation for global organizations, building centralized WFM capabilities, command centers, and AI-enabled planning models that improve productivity and operational resilience across large-scale delivery environments. I’m passionate about building future-ready workforce models that align customer satisfaction with operational performance. Open to executive opportunities in workforce leadership, CX transformation, or operational strategy roles

Experience

1. Senior Director

   Foundever

   Sep 2023 — Present · Bangalore Urban, IN

   As Head of Global Workforce Management and the Center of Excellence at Foundever, I lead large-scale workforce transformation across global operations, overseeing a team of ~1500 professionals across regions.I architected and launched a bold three-year “Workforce as a Service” strategy — a scalable, revenue-generating model aimed at self-funding operational excellence. Within the first 90 days, I drove a 13%+ cost reduction through a mix of process automation, centralized planning, and AI/ML-led reporting strategies.Introduced a third-party planning tool that eliminated manual scheduling complexity and established a dedicated automation team, resulting in a 15% efficiency gain in reporting efforts.I also implemented a governance model for strategic accounts, improving EBITDA and gross margins while maintaining alignment with customer satisfaction goals. My focus remains on delivering scalable, tech-enabled operations with measurable business impact

Education

• University of Mumbai

  Bcom, Economics

  1996 — 1999

• Mumbai University

  B.Com, Commerce

  1996 — 1999

Skills

• Budgets
• Project Management
• Customer Experience
• Call Centers
• Cross-Functional Team Leadership
• Forecasting
• Service Delivery
• Business Analysis
• Project Planning
• Outsourcing
• Process Improvement
• Pmo
• Leadership
• Team Leadership
• Vendor Management
• Management
• Business Process
• Team Management
• Human Resources
• Program Management
• Performance Management
• Crm
• Itil
• Transition Management
• Business Process Improvement
• Analysis
• Customer Satisfaction
• Operations Management
• Bpo
• Strategy
• Strategic Planning