Moayad Baker

Application Support Analyst @Scotiabank

Scarborough, ON, CA

Batch jobs support. Provided daily monitoring and support of nightly batch job runs of current production application systems •Production application support. Provided regular ongoing support of web / distributed application in production including responding to on-call or after-hours support, service requests, incident analysis, resolution, escalation and reporting, as required. •Operation Administration. Daily monitored application and infrastructure health and responded to issues as required. Collaborated with cross-technical support teams in resolving high priority incidents of bank applications. •Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support •Monitoring - server operations, network operations, address monitoring, alerts and suppression requests

Arab International University

Bachelor’s Degree, Telecommunication and Computer Engineering

Sheridan College

OSLT Business, Project Management

Multimedia University

Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.2 very good